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Grand Palladium Colonial Resort & Spa Riviera Maya, Riviera Maya

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From272US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

Carretera Chetumal-Puerto Juarez, Kantenah, Mx, Riviera Maya, Mexico, 77710

The luxurious, all-inclusive Grand Palladium Colonial Resort & Spa offers a wide range of amenities, including 8 à la carte restaurants and a stunning beachfront location with direct access to Kantenah beach. This family-friendly resort features spacious accommodations and a variety of activities for guests of all ages.

Rooms & Amenities

With 406 luxurious rooms and suites, Grand Palladium Colonial Resort & Spa provides options for up to 8 guests, equipped with furnished balconies or terraces and premium facilities. Unique features include hydromassage bathtubs and direct beach access in select accommodations.

Dining & Bar Options

Dining options at Grand Palladium Colonial Resort & Spa include up to 8 à la carte restaurants featuring Thai, Mexican, Japanese, Italian, and Brazilian cuisines, along with buffet dining. Additionally, the resort has 17 bars, including a swim-up bar and beach bar for convenient refreshments.

Leisure & Entertainment

Leisure activities include multiple pools, a beachfront area, and various entertainment options such as a musical spectacle and themed events. The Zentropía Palladium Spa & Wellness offers treatments, a fitness center, and a hydrotherapy circuit to enhance relaxation.

Services & Activities

Grand Palladium Colonial Resort & Spa features facilities for events with multiple rooms and the option for outdoor setups. Additionally, a kids' club and activities keep younger guests engaged, while the resort is accessible via local bus transportation.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room
Max:
2 persons
37 m² 
Bed options:
2 Double beds
Shower
Coffee machine
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Pool Side Villa Suite Adults only
Max:
2 persons
59 m² 
Bed options:
1 King Size Bed
Lake view
Shower
Coffee machine
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Pool Side Junior Suite
Max:
3 persons
42 m² 
Bed options:
2 Queen Size Beds
Garden view
Shower
Coffee machine
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Getting around

Explore available ways to reach your dream destination

City Center
Riviera Maya 11.0 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 18.7 mi
Cancun (CUN) 53.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving
  • Snorkeling
  • Canoeing
  • Tennis court
  • Pool tables
  • Darts
  • Table tennis
  • Mini golf
  • Archery
  • Aerobics

Services

  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Toys
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Karaoke
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Treatment room
  • Massage
  • Public Bath
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Chetumal-Puerto Juarez, Kantenah, Mx, Riviera Maya, Mexico, 77710
Map view
Carretera Chetumal-Puerto Juarez, Kantenah, Mx, Riviera Maya, Mexico, 77710
Nearby
Kantenah Bay
1300 ft
Beach
Playa at Grand Palladium Kantenah Resort
300 ft
Restaurants
Punta Emilia
300 ft
Carretera Chetumal-Puerto Jua_rez Km
Sumptuori
300 ft
Carretera Chetumal-Puerto Juarez Km
La Adelita
200 ft
Carretera Chetumal-Puerto Juarez Km
El Gaucho
600 ft
Carretera Chetumal-Puerto Juarez Km

Reviews and Ratings

Feedback from previous guests about their experience
76%
liked the resort and would come back again
Good food
Nice pool area
Outdated rooms
Rocky beach
7.6/10
Very good
Rooms
6.8
Location
8.6
Service
8.4
Dining
6.8
Guest reviews
7.6/10
based on 10 reviews
6.1
6.1/10 based on 90 reviews
Al
United States of America, January  2025
6.0/10

I had a somewhat mixed experience at the Grand Palladium. While I found the food to be quite good and the pool area enjoyable, I was really let down by the outdated rooms and the rocky beach. The staff did their best to maintain the beach despite the seaweed issues, but overall, it did not live up to my expectations based on the reviews I read before my stay.

Rooms
5.0
The rooms were outdated, feeling more like a 2-3 star hotel, which was a huge disappointment.
Service
7.0
The service was decent, with staff working hard to keep the beach clean, but I did experience delays in getting bedding upon arrival.
Location
5.0
The resort is somewhat secluded, surrounded by lush grounds, but the beach access is not ideal due to the rocky shore.
Dining
8.0
The food was good overall, with the Japanese restaurant being a highlight, but more variety could enhance the dining experience.
Facilities
6.0
The pool area was nice, particularly for kids with the slides, but the beach facilities were disappointing.
Good food
Outdated rooms
Peter
United States of America, January  2025
8.0/10

We had a fabulous time at the Grand Palladium Colonial, enjoying its beautiful setting amidst tropical gardens and efficient, hardworking staff. The resort offered a solid selection of dining options, but the food was not the five-star quality we expected, and the room experience had its ups and downs. Overall, it’s a delightful place to relax, but the value might not suit everyone, especially those who aren't big fans of all-inclusive stays.

Rooms
7.0
Our Junior suite was spacious and kept impeccably clean, but it could definitely benefit from some cosmetic updates and better lighting.
Service
9.0
The staff were incredibly helpful and dedicated, consistently going above and beyond to ensure we had a pleasant stay.
Location
10.0
Situated in a lush jungle setting, the location is impressive, seamlessly connecting to the beach and other resort amenities.
Dining
6.0
Dining options were varied, but the food was sometimes bland and didn’t quite reach fine dining standards, especially at the buffets.
Facilities
8.0
The resort boasts various pools and activities for guests, making it ideal for families, although some amenities could use more staffing during peak times.
Stunning tropical grounds
Food not five-star
J.
United States of America, January  2025
7.8/10

Our stay at the resort was pretty enjoyable, with beautiful grounds and plenty of amenities to keep us busy. The rooms were spacious and generally clean, though a little outdated in decor. Most of the staff were friendly and eager to help, but we did encounter some inconsistent service at times. Dining options were varied, but we had mixed experiences with the food quality. Overall, it's a great place for a relaxing vacation, but there are a few areas for improvement.

Rooms
7.0
The rooms were spacious and clean, although they could use a bit of a facelift to modernize the decor.
Service
8.0
Service was mostly professional and friendly, though some staff members were a bit pushy about upselling services.
Location
9.0
The resort is beautifully located amidst lush jungle scenery, providing a tranquil escape with easy access to various activities.
Dining
7.0
Dining was a mixed bag; while the buffets offered a range of options, some a la carte restaurants had inconsistent service and food quality.
Facilities
8.0
Facilities were extensive, with multiple pools and activities available, though some equipment, like snorkeling gear, was worn out.
Joel
United States of America, September  2024
8.8/10

My family and I had a fantastic time at this resort! The location is lovely, surrounded by lush greenery and wildlife. The rooms were clean, spacious, and comfortable, but the dining experience could use some improvement with more varied options. We loved the activities available at the beach and pool areas, but some amenities, like the snorkeling gear, felt a bit outdated. Overall, it's great value for money, and we would definitely return.

Rooms
9.0
The rooms were clean, spacious, and comfortable. We had a minor issue with a stiff cupboard door, but it didn’t affect our stay.
Service
10.0
The service was absolutely fantastic, with staff going out of their way to assist us and make our stay enjoyable, especially a staff member who remembered my children's names.
Location
10.0
The resort is beautifully located within a jungle setting, which made for a unique atmosphere. Wildlife like iguanas and various birds were a delight during meals.
Dining
7.0
While the buffet had a decent selection, the quality was inconsistent. We found some meals disappointing, especially at the Poseidon restaurant, but the beachside buffets were wonderful.
Facilities
8.0
The pool area was well-maintained and enjoyable, but the snorkeling equipment could use an upgrade as it was quite worn out.
Richard
United States of America, August  2024
7.4/10

Overall, we had a fantastic family vacation at Grand Palladium. The staff were incredibly helpful and dedicated, and our kids had an amazing time enjoying the various activities. The beach was beautiful and relaxing, but we were disappointed with the dining reservation system. While the rooms were clean, they could use some updates, and we did encounter an unfortunate incident with a lost phone that left a bittersweet note on an otherwise great trip.

Rooms
7.0
The rooms were clean and spacious, featuring a nice balcony with great views of the gardens and jungle. They could use a refresh in terms of decoration, but we didn't spend that much time in there with all the fun activities outside.
Service
8.0
Service was quick and responsive. The staff were attentive, always clearing dishes and ensuring drinks were filled. However, I felt a bit pressured by the spa sales push, which was slightly annoying.
Location
9.0
The resort's location was stunning with beautiful beaches and lots to do for families. However, watch your step on the beach as there are some sharp rocks that could be an issue.
Dining
6.0
Dining was a mixed bag. While there were good options and the food was generally tasty, the reservation system was disorganized, leading to some disappointments, especially on busy nights.
Facilities
7.0
Facilities were extensive with lots of pools and activities. However, some amenities like snorkeling equipment are quite worn out and would benefit from upgrades.
Dedicated staff
Disorganized dining reservations
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